What you should know when using Document Upload Center
As a member, you can submit documents related to your Pension plan. You can use the Document Upload Center functionality to upload, view, and check the status of your documents.
To upload your documents, follow these steps below.
How to access Document Upload Center
There are two ways to access the document upload center: Forms & Documents page and the Connect With Us Tab.
Forms & Documents Page
One way to access the Document Upload Center is from the Forms & Documents page. You will find the option to submit a document underneath the Submit Documents section. Once selected, this will prompt you to log in to your MyCentralStatesPension.org account to submit a document.
Connect With Us Tab
Another way to access the Document Upload Center is by logging into your MyCentralStatesPension.org account and navigating to Connect With Us tab in the side navigation.
How to Submit Your Documents
Once in the Document Center, select Upload Document.
Select a category for the document you are uploading.
Based on the document category you select; you will be prompted to select a document type associated with that category. You may select more than one document type.
Once you have chosen the document category and type, select the upload document button to add the document file. Each document file cannot exceed 50 MB
Select the Upload Files icon and upload your documents.
After the document file has been uploaded, you will need to select who the document relates to. There is also an option to add an additional description of the document that was uploaded.
Before submitting, you may also add additional documents that are related to the same category and document type.
After you have added all your documents, click the submit button.
The Next Steps
After submitting your documents, you will be notified that your documents were successfully submitted.
You can return to the Document Center to check on the status of your documents, view your documents, and upload a new document.
Updating a Submitted Document
If you need to make additional changes to a document after submitting it, you will need call us at 1-800-323-5000. These changes cannot be made online at this time.
Questions
If you have additional questions, please send a secure message through the Message Center or call us at 1-800-323-5000.